Remote troubleshooting and technology repair is teamwork between you and the SEHD Tech Team!
Most situations are unique and not uniform, so the process of requesting tech help centers on connecting and collaborating with the team:
- Send direct requests to SEHDHELP@UCDENVER.EDU, call 303-315-6350 or come see us in LSC 724 during regular business hours. Please DO NOT send requests directly to individual team personnel (e.g. Theo Zion).
- A helpdesk ticket will be created to track and document your issue so different technicians can follow/assist as needed. You may receive inquiries from us via SEHDHELP@UCDENVER.EDU. Please communicate with us or we cannot proceed on your issue. When our inquires go unanswered, the problem only gets worse.
- We will do our best to remotely assist with SEHD technology/equipment. This requires your availability and collaboration in troubleshooting and communicating via email, Zoom, and/or by phone.
- Schedule appointments and make plans ahead of time with us, as best you can. If you are having a small/recurring that is getting worse, it is best not to put if off. We cannot guarantee rapid availability or rapid response. We are general practitioners, but not an emergency room!
If we cannot assist you remotely, we will guide you on next steps which may/may-not include:
- You might be under Apple or Dell warranty. It is important you check with us BEFORE pursuing vendor support. If your warranty has expired and you incur a large bill for service/repairs, you might not be able to be reimbursed.
- Deliver the item to LSC 724 and leave it for repair
- Deliver the item to an approved service/repair center (approval/warranty required) and leave it for repair
- Request a substitute/loaner piece of technology from LSC 724, so you may continue to work
CU Denver OIT, not the SEHD, manages some technology – we will redirect your request or serve as a liaison with OIT, as needed.
Some technology is under warranty and some is not – we will redirect your request or serve as a liaison with the vendor, as needed.