We would like to say thank you, please, and sorry about your stuff.
The Information Technology & Instructional Design (ITID) team has been backlogged on technology shipping and receiving – causing extensive delays. The state of the world has caused technology ordering and shipping delays across the country, i.e. supply chains and a deficit of microchips. This has extended delivery timelines up-to 5 months from point of order.
This most directly impacted our many new-hires. Welcome! And so sorry! You should have had a full technology stack waiting for you. We know, and we’re sorry things weren’t 100% ready for you. This wasn’t our preference.
This also impacts employee computer replacements. We maintain a 4 year computer replacement cycle and budget. Replacements are prioritized based on computer age, i.e. each new budget year, the oldest computers are replaced first. If your computer is 4 years old, you are in line and we’ll be reaching out when it’s time.
All of which needs to be communicated more clearly and openly, so folks understand why the line and the wait are so long. It is extraordinarily frustrating to lack equipment required for your work. We know, and we’re sorry for the delays.
Thank you for your patience. Please hold tight and know that we’re working on it. And, we’re sorry for the disruption and frustration this generates.